Refund Policy

INITIATE YOUR INVESTMENT

WITH PEACE OF MIND

REFUND POLICY

DEPOSIT AND WITHDRAWAL

PtBanc commits to ultimate security regarding your deposit and withdrawal process.  Your deposits can be performed through an array of secure and reputable payment methods, and in a variety of currencies.  The process is simple, safe, and quick.

 

Your withdrawals can be received just as efficiently.  You can transfer the funds into your account in the currency that you choose, and in the secured method which is most convenient for you.  Your funds will be received in a short time period.

 

Below are the methods of choice, for deposits and withdrawals:

 

 

CREDIT CARD

Depositing or withdrawing your funds via credit card is a fast and secure method highly recommended by PtBanc Currently, we support the following Debit/Credit Cards:

 

Visa, Delta, MasterCard, Diners, Visa Electron, Maestro, Maestro UK (Switch) and Solo.

 

 

WIRE TRANSFER

This deposit method allows you to send money directly from your bank account to your  account, eliminating the need for payment services. You can also receive your funds securely through wire transfers.  Please be aware, however, that there may be fees associated with wire transfers and it is worth looking into this before using this payment method.

 

Download Withdrawal Request Form

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WITHDRAWALS METHODS

The instructions below apply to all PtBanc Clients. On the event of Withdrawal request, the funds will be transferred according to the original method used to fund your trading account. In order to request the withdrawal, fill in the Withdrawal Form, that can be found under My Account/Withdrawal.

 

 

FILLING IN THE FORM:

 

Client Information: fill in all required fields with relevant info.

 

 

Depending on the Withdrawal method, fill in the details for Credit Card or wire transfer:

 

 

If you choose Withdrawal via Credit/Debit Card all you need to fill in, is the Cardholder name and the last 4 digits of the Card number.

 

 

If you choose Withdrawal via Wire Transfer you are required to provide following information.

 

 

Beneficiary Bank: name of your bank.

 

Beneficiary Bank Address: full address of your bank, including city and the country

 

IBAN No/Account No: IBAN no. is necessary for international transfers/ account no. is not mandatory

 

Beneficiary’s full name: your name as stated on the bank account

 

Intermediary Bank: this field is not mandatory

 

SWIFT/BIC code: please provide your Bank’s SWIFT or BIC code

 

Please sign the withdrawal form and send it back to us.

 

Once a withdrawal form is submitted, it can take up to 3 business days to approve and process the request. It can take up to 5 business days for the funds to show in your account. Kindly note, that we will only process your withdrawal request, if your account is in compliance with the Know Your Client legal requirements.

 

+74951180527

+34955329217

+442080892353

COMPLIANCE

MAIL

support.ru@PtBanc.com

+390588400022

support.es@PtBanc.com

+442038073537

support.ar@PtBanc.com

+4942183678532

RUSSIA

compliance.ru@PtBanc.com

UNITED KINGDOM

compliance@PtBanc.com

support.it@PtBanc.com

support.en@PtBanc.com

support.de@PtBanc.com

SPAIN

compliance.es@PtBanc.com

BULGARIA

compliance.bg@PtBanc.com

Risk Warning: Trading Forex is highly speculative and carries a high level of risk. It is possible to lose all your capital. These products may not be suitable for everyone so before deciding to trade Company’s Products you should carefully consider your financial condition and your level of experience. Seek independent advice if necessary. Speculate only with funds that you can afford to lose.

 

Risk disclosure: Forex trading involves significant risk. We strongly advise that you read our Terms & Conditions. Although the risk when trading Forex is fixed for each individual trade, the trades are live and it is possible to lose your initial investment, particularly if a trader chooses to place his entire investment to a single live trade. It is highly recommended that traders choose a proper money management strategy which limits the total consecutive trades or total outstanding investment.

 

Disclaimer: PtBanc is an online trading platform provider. We are an industry leading Forex brokers because we offer our investors the ability to trade underlying assets on an accurate and state of the art Forex option trading platform. PtBanc advises its clients to read our terms and conditions carefully before opening positions on our platform. Digital option quotes displayed on the ptbanc.com platform are rates that the company is prepared to offer options at, and as a result may not necessarily correspond to the exact live market quotations. Trading PtBanc contains risks, which may result in partial or full loss of an investment. There are risks associated with utilizing an Internet-based trading system including, but not limited to, the failure of hardware, software, and Internet connection. The Company is not responsible for communication failures or delays when trading via the Internet. Any opinions, news, research, analyses, or other information contained on this website are provided as general market commentary and do not constitute investment advice. The Company is not liable for any loss or damage, including and without limitation to, any loss of profit which may arise directly or indirectly from use of or reliance on such information.

PtBanc Address: 2 A Rue Albert Borschette, 1246 Luxembourg